Branch: Positions open at multiple locations

Level/Salary Range: $15.00 to $20.00/hr. based on experience and qualifications

Bank Area: Retail

Position Type: Non-Exempt (hourly basis), Part-Time and Full-Time Positions Available

Job Description/Role and Responsibilities:

• Teller Operations-
  • Ability to process a variety of teller transactions and cash balancing. Perform other duties as needed.
• New Accounts/Services-
  • Responsibilities include the ability to perform new account openings and closings. Ability to identify additional services and refer, if appropriate, to other lines of business.
• Customer Service-
  • High level of customer interactions of all types; requiring a wide knowledge of bank services to include all electronic offerings
  • Answer telephone calls and handle issues with proficiency
• Flexibility to perform other duties as assigned and maintain a level of professionalism and appearance.
• Know, adhere and administer all other compliance-related procedures and processes relevant to banking functions; e.g. BSA/AML, GLBA, IT Security, etc.

Skills and Specifications:

• Cash handling experience
• Good at multitasking, prioritizing work and possess flexibility in day to day workflow
• Good verbal and written communication skills
• Be proactive and perceptive in caring for customers and team members
• Must be detail oriented and have a basic knowledge of accounting
• Represents the bank in a manner that maintains and expands banking relationships
• Ability to work within a team environment
• Possess a positive attitude, with a professional image and professional energy

Education Requirements:

• High school diploma or equivalent

Other Requirements:

• Must be able to work Saturday’s and occasional evenings
• Be a notary or willing to obtain a notary license
• Knowledgeable in Microsoft Word and Excel
• Ability to adapt to a flexible work schedule
• Advocate the Integrity Code of Culture

Branch: 13540 Meadowgrass Dr., Colorado Springs, CO 80921

Level/Salary Range: $18.00 to $25.00/hr. based on experience and qualifications

Bank Area: IT Department

Position Type: Non-Exempt (hourly basis), Part-Time Position Available

Job Description/Role and Responsibilities:

The Information Technology Specialist will provide support to the Information Technology Department. The Information Technology Specialist will need to be flexible and work well in a fast-paced environment.

Essential Functions:

• Assist in monitoring security alerts and incidents to identify potential risks to the bank’s information systems.
• Help maintain and update documentation, including policies, incident reports, audit logs, and risk assessments.
• Provide technical support to staff, assisting with hardware and software issues
• Coordinate office relocations, transfers, additions, and the setup of hardware
• Assist in keeping an accurate inventory of company-owned devices
• Responsible for recording and documenting meeting minutes for IT Committee, ensuring accurate capture of key discussions, decisions, and action items
• Assist in the maintenance and adherence to vendor management policies and procedures
• Periodically assist with technical projects that support the goals of the organization
• Communicate with third party vendors to assist in granting/terminating system accesses, troubleshooting, and pertaining to other business needs
• Serve as back-up when the IT Officer is unavailable
• Monitor and maintain assigned IT help desk tickets
• Assist with assigned projects across the organization as needed

Skills and Specifications:

• Ability to work hours outside of normal business hours (before or after-hours testing and installs)
• Ability to adapt to changing tasks and responsibilities
• Strong communication (both written and verbal) skills
• Must be able to lift and move up to 15 lbs. and this position requires occasional stooping, kneeling, crouching and crawling
• Positive attitude with an absolute customer service mentality both within and outside the organization
• Self-motivated and takes initiative in accomplishing tasks
• Ability to adhere to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) policy and procedures
• Ensure the confidentiality of all sensitive information, including customer personal data and confidentiality of company specific security procedures
• Willingness to explore and implement technological solutions, including the use of AI, to help achieve the organization’s goals
• Hours are somewhat flexible but need approximately 15 to 20 hours per week

Education & Experience:

• High school diploma or equivalent
• Experience working with IT hardware/software upgrades and troubleshooting
• Experience in the information systems industry and related services preferred
• Experience with Windows 10 and higher and MS Office products, specifically Outlook, Word, and Excel